Returns & Refunds

Returns & Refunds

Short version: you get 30 days to change your mind. The binding legal text, including the formal withdrawal notice and the model withdrawal form, is in our Refund Policy.

30-day returns

Carry your Alerty for a month. If it isn't for you, tell us within 30 days of delivery and send it back for a refund of the item price. It should come back in resalable condition with the charging cable and clip.

This is a promise we make voluntarily. It sits on top of your statutory rights below and takes nothing away from them.

Your statutory right of withdrawal (first 14 days)

For the first 14 days after you receive the Alerty, you have a legal right to withdraw from the purchase without giving any reason. In that window the rules are more generous than our own policy:

  • We refund the item price and the standard delivery cost you paid.
  • We refund within 14 days of you telling us.
  • You're only liable for loss in value from handling beyond what's needed to check what the Alerty is and how it works — testing the siren briefly at arm's length is fine.

The 14 days run from the day you, or someone you nominated who isn't the carrier, physically receive the goods.

Days 15–30

Our own 30-day promise applies: we refund the item price. Original delivery costs aren't refunded in this window.

Return postage

You pay the return postage, in both windows. The one exception is a faulty or damaged item — see below.

If it arrives damaged or stops working

That isn't a return, it's a warranty matter, and your statutory warranty rights apply in full for far longer than 30 days. Email alertyshop@gmail.com with your order number and a photo or short video. We'll arrange a replacement or refund and we cover the return postage. Please don't post a faulty unit back at your own cost before speaking to us.

How to start a return

  1. Email alertyshop@gmail.com with your order number, and say whether you're changing your mind or reporting a fault.
  2. We reply within 1–2 business days with the return address.
  3. Post it to HP Ecommerce, Henry Plück, Thürpfad 3, 65199 Wiesbaden, Germany.
  4. We refund to your original payment method once it reaches us, or once you show proof of posting — whichever comes first.